Ray is an Internet Pioneer with 27+ years operationalizing new network technology and is the creator of the DIRE NetOps Transformation methodology.
With the company’s mean time to repair (MTTR) already significantly reduced by having on-demand documentation and automation assistance, it’s time to ensure your repairs are not breaking the network.
If engineers are using GUIs and CLI, it is nearly impossible to transfer this information between engineers, until recently. Many software tools are creating ServiceNow integrations that allow some pretty extensive information for incident enrichment. Others enable collaboration directly inside the platform.